Churn is a major financial and operational problem for many companies, diminishing revenue, profit, missed opportunities and company valuations.
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Churn depends heavily on your account services—growing relationships, strong processes, great customer service, and knowing how you are doing.Download account services chapter
Marketing matters when it comes to churn - are you overpromising or underpromising?Download marketing chapter
Sales teams build rapport, relationships and trust with the target audience. Churn depends on sales to find the right buyer, provide the right solution, all for a problem worth buying.Download sales chapter
If you don’t onboard and treat your customers well, you will see an increase in churn.Download operations chapter
Everyone deals with churn. There are no shortcuts to solving it, but you can’t ignore it. How did we get our churn to 8% from 29%? We’d be happy to share.
We just need to know who we’re talking to first.